Shipping policy
About Shipping Fees:
■ Domestic Delivery
Nationwide flat rate shipping fee: 1,100 yen (tax included).
■ International Shipping
The shipping fee is determined based on the weight of each item in your cart and varies depending on the destination country. To obtain the accurate cost and delivery time, please enter your address during the checkout process.
Please note that you will be responsible for any customs duties associated with international shipping. We are unable to provide support for customs payment at TWEO Online Store, so please handle it yourself. For information regarding customs duties and import taxes, please contact your country's customs office.
About Shipping Methods:
■ Domestic DeliveryWe will ship via Sagawa Express.
■ International Shipping
We will ship via EMS.
About Delivery Time:
We will ship within 7 business days after order confirmation.Please note that this may not apply to areas affected by natural disasters or major events. Thank you for your understanding.
Regarding Damages During Shipping:
While we take great care in packaging to prevent scratches or dents on the outer box, there is a possibility of damage occurring during transportation due to unforeseen circumstances or the responsibility of the shipping carrier after handover.We appreciate your understanding regarding minor damages to the outer box that do not affect the use of the product.